Terms & Conditions

Payment and Cancellation Policy

Company information:

This website is run by Zebra Country Lodge, based in South Africa, trading as Zebra Nature Reserve, with registration number 1996/009991/07 and Soren Rasmussen. 11. Your Company contact details Company Physical Address: Leewkloof 285 JR, Portion 60, Roodeplaat, 1000 Email: reservations@zebralodge.com Telephone: 012 880 2148

ZEBRA NATURE RESERVE

Part of ALBATROS GROUP

Central Reservations Office

Albatros Postal Address

Address: P.O. Box 16301

Vlaeberg, 8018

Telephone: +27 21 215 1124

Email: reservations@zebralodge.com

Website: www. zebranaturereserve.com

-CANCELATION POLICY

RELEASE PERIOD – PROVISIONAL BOOKINGS

FIT’s

14-day release from the booking date of the provisional booking as per the email.

Any provisional bookings due for arrival within 14 (fourteen) days, will be held for 1 day only.

CHILDREN’S POLICY

Children are welcome to stay at Khoka Moya Camp & Ranger Camp. We can comfortably accommodate 2 adults and 2 children sharing in a family tent. Where 2 children are sharing with 2 adults, one large day bed is provided and one single bed.

The following charges apply to children:

• 0 – 2 years of age: Complimentary
• 3 – 12 years of age: 50% of the adult per person sharing rate is charged
• 13 years old and older children: are considered adults and charged the applicable adult rate

Babysitting service can be arranged at all camps at an additional cost

DEPOSIT POLICY – based on the total value of the booking

FIT’S deposit

20% deposit on confirmation of the booking.

30 days before arrival: Full payment must be received.

Bookings made less than 45 days before arrival, payment in full will be due to secure the reservation.

CANCELLATION POLICY – based on the total value of the booking

FIT’s cancellation charge

• 60 days before arrival: 0% cancellation fee
• 59 – 45 days before arrival: 20% cancellation fee
• 44 – 30 days before arrival: 50% cancellation fee
• 29 – 0 day before arrival: 100% cancellation fee

All no shows whether FIT or Group will be charged 100% cancellation fees   

PAYMENTS/ DEPOSITS

Zebra Nature Reserve the right to request deposits or full payment in advance in case of large groups, long stays, high-demand periods, and last-minute bookings. All payments must be made in South African Rands directly into our bank account or via our online credit card payment channel including all bank charges. All payments should be made in full per the invoice and free of bank charges.

Should payment not be timeously received as per the deposit policy, Zebra Nature Reserve reserves the right to automatically cancel the reserved accommodation and at the same time reserves the right to cancel or refuse to accept further bookings.

BANKING DETAILS

Account Name: Khoka Moya Wilderness Trails

Bank: First National Bank- Wierda Valley

Account Number: 62045880946

Branch Code: 260950

Swift Code: FIRNZAJJ

Account Name: Albatros Entabeni Camp (Pty) Ltd

Trading Name: Honeyguide Tented Safari -Ranger Camp

Bank: First National Bank- Portside

Account Number: 62522918129

Branch Code: 210651

Swift Code: FIRNZAJJ

Country of domicile This website is governed by the laws of South Africa, and Zebra Country Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communications of whatsoever nature, Leewkloof 285 JR, Portion 60, Roodeplaat, 1000.